Last Updated: July 11, 2026

Welcome to Daniel & Claire London. These Terms & Conditions govern your use of our website and all purchases made through our online store.

By placing an order with Daniel & Claire London, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, Payment Policy, and Cookie Policy.

1. Acceptance of These Terms

By accessing our website and placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please refrain from using our website or placing an order.

2. Product Information

We make every effort to ensure that all product descriptions, images, sizing information, and prices are as accurate as possible.

Please note:

Product colours may vary slightly depending on your screen or device settings.
Minor variations in appearance are normal.
We reserve the right to correct typographical errors, pricing mistakes, product descriptions, or other inaccuracies at any time without prior notice.
Such corrections do not automatically entitle customers to compensation or cancellation after an order has entered processing.

3. Orders & Payment

Orders are processed only after full payment has been successfully received.

We offer a variety of secure payment methods, which may vary depending on your country or region.

All payments are processed through trusted and encrypted payment providers to ensure maximum security.

We reserve the right to refuse or cancel any order if fraudulent activity or unauthorized payment is suspected.

4. Order Processing & Delivery

Our standard processing time is:

Processing Time: 1–3 business days

After dispatch, estimated delivery is:

Shipping Time: 1–7 business days (depending on destination)

Some products are shipped directly from our trusted international fulfilment partners to reduce waste and improve product availability.

Please note:

Delivery estimates are not guaranteed.
Customs inspections, public holidays, severe weather, or courier delays may occasionally affect delivery times.
Such delays do not automatically qualify for order cancellation or compensation.

5. Returns & Order Cancellations

Please refer to our Return & Refund Policy for complete information regarding returns.

Please note:

Orders cannot be cancelled once they have entered processing.
Refund requests can only be reviewed after the customer has received the order and submitted a return request in accordance with our Return Policy.
Customers are encouraged to contact our support team before initiating a payment dispute or chargeback so we can resolve any issue quickly.

6. Limitation of Liability

While we always strive to provide the highest level of service, Daniel & Claire London cannot be held liable for circumstances beyond our reasonable control.

This includes, but is not limited to:

Courier delays
Customs delays
Force majeure events
Lost or stolen parcels after confirmed delivery
Incorrect shipping information provided by the customer

Our maximum liability shall never exceed the purchase price paid for the affected product.

7. Intellectual Property

All content displayed on this website—including but not limited to:

Logos
Brand names
Product images
Photography
Website design
Graphics
Text
Icons
Layout

is the exclusive property of Daniel & Claire London and is protected under applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

8. Complaints

We take customer satisfaction seriously.

If you have a complaint regarding your order, please contact us at:

support@danielclairelondon.com

To help us resolve your issue as quickly as possible, please include:

Your order number
A clear description of the issue
Supporting photographs (if applicable)

Our customer support team aims to respond to all enquiries within 5 business days.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the applicable laws of the country in which Daniel & Claire London operates, without prejudice to any mandatory consumer protection rights that may apply under local legislation.

Any disputes arising from these Terms & Conditions shall be submitted to the competent courts where required by applicable law.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact our customer support team.

Daniel & Claire London

Customer Support: support@danielclairelondon.com

We are committed to providing clear communication, fair policies, and an excellent shopping experience for every customer.