Privacy Policy

Last Updated: July 11, 2026

At Daniel & Claire London, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or place an order with us.

We process all personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

When you visit our website, create an account, place an order, or contact our customer support team, we may collect the following information:

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information (processed securely by our payment providers and never stored on our servers)
  • IP address
  • Device and browser information
  • Order and transaction history
  • Website usage data, including interactions collected through cookies and similar technologies

We only collect information that is necessary to provide our services and improve your shopping experience.

2. How We Use Your Information

Your personal information is used to:

  • Process and fulfill your orders
  • Arrange shipping and delivery
  • Provide customer service and support
  • Send order confirmations, shipping updates, and tracking information
  • Improve our website, products, and overall customer experience
  • Detect, prevent, and investigate fraud or misuse
  • Comply with legal obligations
  • Send promotional emails and marketing communications only if you have given your consent

We always strive to use your information responsibly and only for legitimate business purposes.

3. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

  • Performance of a contract (processing your order)
  • Your consent (for marketing communications and optional cookies)
  • Legal obligations (such as accounting and tax regulations)
  • Legitimate business interests, including:
    • Fraud prevention
    • Website security
    • Customer support
    • Improving our products and services

4. Sharing Your Information

We only share your personal information when necessary to provide our services.

This may include:

  • Payment providers to process secure transactions
  • Shipping and delivery partners to deliver your order
  • Trusted fulfillment and logistics partners involved in processing and shipping your purchase
  • Website analytics and marketing providers, where applicable and based on your cookie preferences

All third parties process your data securely and only for the purposes described in this policy.

We never sell your personal information to third parties.

As part of our fulfillment process, some orders may be shipped directly from trusted international warehouse partners. Where personal information is transferred outside the European Economic Area (EEA), appropriate safeguards are implemented in accordance with GDPR requirements.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy.

Certain information, such as invoices and financial records, may be retained for longer periods where required by applicable tax or accounting laws.

6. Cookies

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Remember your preferences
  • Analyze website performance
  • Personalize your shopping experience
  • Support advertising and marketing activities

You can manage or withdraw your cookie preferences at any time through our cookie banner or your browser settings.

For more information, please refer to our Cookie Policy.

7. Data Security

Protecting your personal information is extremely important to us.

We implement appropriate technical, administrative, and organizational security measures to protect your data against:

  • Unauthorized access
  • Data loss
  • Misuse
  • Alteration
  • Disclosure

All payments made through our website are encrypted using SSL (Secure Socket Layer) technology.

8. Your Rights

Under the GDPR, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal data
  • Restrict the processing of your information
  • Object to certain processing activities
  • Withdraw your consent at any time
  • Request data portability

If you would like to exercise any of these rights, please contact us using the email address below.

You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

9. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us.

Daniel & Claire London

Customer Support Email: support@danielclairelondon.com

We are committed to responding to all privacy-related requests as quickly as possible.