Last Updated: July 11, 2026

At Daniel & Claire London, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please read our return policy carefully before requesting a return.

If you have any questions, our customer support team is always happy to assist you.

Contact us: support@danielclairelondon.com

1. How Our Fulfilment Process Works

To reduce unnecessary waste and lower our environmental impact, Daniel & Claire London operates with a carefully selected international fulfilment network.

Rather than holding large amounts of inventory, some products are shipped directly from our trusted warehouse partners. This allows us to offer a wider collection while reducing excess stock and waste.

As a result, approved returns may need to be sent to our international returns facility provided during the return process.

2. Return Requests

You may request a return within 14 days of receiving your order.

To start a return, please contact us at:

support@danielclairelondon.com

Please include:

Your order number
The item(s) you wish to return
The reason for your return

Please note that returns can only be requested after the order has been delivered.

Once your request has been reviewed and approved, we will provide detailed return instructions and the appropriate return address.

3. Return Conditions

To qualify for a return:

The item must be unused
The item must be unwashed
The item must be undamaged
All original tags and labels must still be attached
The product must be returned in its original packaging whenever possible

Items may be tried on but must not show signs of wear.

For hygiene reasons, certain products cannot be returned unless they are unopened and unused. These may include:

Underwear
Swimwear
Earrings and selected jewellery
Personal care items

Sale items may only be returned if they are faulty, damaged, or incorrectly supplied.

4. Return Shipping Costs

Unless an item is faulty or incorrectly supplied, return shipping costs are the responsibility of the customer.

Depending on the fulfilment location of your order, returns may need to be shipped to one of our international return facilities.

We strongly recommend using a tracked shipping service, as we cannot accept responsibility for returns that are lost in transit.

Return shipping costs, customs charges, and any applicable import fees are the customer's responsibility.

5. Alternative Resolution

International returns can sometimes be expensive and time-consuming.

Before requesting a return, we encourage you to contact our customer support team.

In many cases, we may be able to offer an alternative solution, such as:

A partial refund
Store credit
A replacement item
A special discount on a future purchase

Our goal is always to find the fairest and fastest solution for both parties.

6. Damaged, Incorrect or Defective Items

If your order arrives damaged, defective, incorrect, or there is an issue with the product you received, please contact us within 14 days of delivery.

Your email should include:

Your order number
A clear description of the issue
Clear photographs showing the problem

Without sufficient information and supporting photos, we may be unable to process your request.

Once received, our team will review your case and work quickly to provide an appropriate solution.

7. Refunds

Refunds are processed after the returned item has been received and inspected.

If your return is approved, your refund will be issued to your original payment method within 14 days.

Please note:

Original shipping costs are non-refundable.
Refund processing times may vary depending on your payment provider.

8. Order Cancellations

Because orders begin processing shortly after they are placed, orders cannot be cancelled once processing has started.

If your order has already entered fulfilment, it must first be delivered before a return request can be submitted under this policy.

If you experience any issues with your order, please contact our customer support team before opening a payment dispute or chargeback. We are committed to resolving any problems quickly and fairly.

9. Customer Responsibility

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is entered, please contact us within 24 hours of placing your order so we can attempt to update it before shipment.

Once a parcel has been delivered to the shipping address provided during checkout, Daniel & Claire London cannot be held responsible for lost or stolen packages.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order, please contact our customer support team.

Daniel & Claire London

Customer Support: support@danielclairelondon.com

We're always happy to help and will do our best to find the best possible solution for you.